A subscription to INNOMATE HR includes Free Support for customer System Administrators. System Administrator is the person (s) who are strategically and/or
administratively responsible for the operation of INNOMATE HR at the
Free Support includes both the handling of technical errors anduser-technical assistance to what you may have overlooked or forgotten when the system does not work as you expect. Support is achieved by sending an email with your question to email@example.com. If you need help, it is a good idea to first check if you can find the answers on our Support Site.
For support and consultancy, we often use online meetings with screen sharing.
Consultancy and Technical Assistance do not fall under the concept of 'free support'. The same applies to introduction and training of System Administrators.
We regularly send newsletters addressed to our customers System Administrators. By this we keep you informed of News, System Releases, Best Practices and Events. If you are a System Administrator and not receiving our User Newsletter, please contact us at firstname.lastname@example.org.
INNOMATE offers annual Service Checks to ensure that our customers get the most of their solutions. Together we analyzed the use of the system and on the longer-term strategy for the use.
The Service Check carried out via an online meeting or by visiting the customer.